FAQ

The best way is to simply give us a call at 888-265-2141. Our knowledgeable staff can quickly and easily help you get the right parts. If you prefer to browse the site, please start at the Homepage and use the Parts Finder. If your model is not listed please give us a call. We have thousands of sprockets for older and obscure models that are not listed on the site.

Due to the thousands of combinations for sprocket size, color, length and model options we offer with our sprockets and chain kit, it is difficult to show real-time info for every product and option. We work with a network of awesome suppliers that allow us to quickly get parts, so we can build and ship your order as fast as possible. To check the availability of any part, please contact us.

Orders over $129 ship for FREE !! Orders under $129 ship for just $7.95 for all USA delivery addresses. For these standard shipping methods we use USPS Priority & First-Class mail with a 3-5 day delivery time. We also offer faster shipping options (2-day and Next Day) with Fed-Ex or UPS. Pricing for all shipping options is shown in the cart.

SprocketCenter.com ships most orders from Southern California (USA). Occasionally some items will be shipped direct to you from the suppler/vendor. Most orders begin processing the same day and most orders are shipped within 1-2 business days. A ship notification email is sent within 24 hours of your order being shipped. You can also retrieve your tracking information by clicking here for the Track My Orders page. Some items (Wheel Sets, Rims and some Chain Kits) may take a bit longer to build and ship out. If an order is not expected to ship within 3 business days we will contact you via email or phone. Please click here to see our SHIPPING POLICY page for more details.

Yes, we can ship to PO boxes provided the address is the same as the Billing Address. These orders will ship via USPS Priority Mail or First-Class. PO Box addresses are not eligible for express shipping options.

Yes, APO orders will be shipped via US Postal Priority Mail. APO order will take up 2-3 business days longer to ship.

Yes, we ship to many counties world-wide. Please click here to see our SHIPPING POLICY page for more information.

We try have a lenient return policy as we know mistakes happen. Most items can be returned or exchanged as long as they have not been used, installed or mounted in any way. Items NOT eligible for return or exchange include all Electronics, Tools, Wheel-Sets, Rims and some custom chain kits. For more specific information, see our RETURNS POLICY page or contact us.

When you place an order, your credit card or PayPal account is charged immediately. This allows us to begin processing and building your order quickly. For some orders, we may need additional information to verify your payment. Orders that request shipping to alternate or un-verified addresses may be delayed. Orders may be placed on hold and/or canceled until the payment can be verified. We do this to provide a secure and safe transaction and to protect front fraudulent charges.

Yes, we use the latest encryption to make sure your information stays secure and private. SprocketCenter.com does not sell or use your information for any purpose.

You can use the pre-paid gift card (Visa/MasterCard/AMEX/Discover) on our site by following this tip. Most pre-paid gift cards allow you to register them online (with the card issuer) and create a Billing/Shipping Address. Once registered you should be able to use the same Billing/Shipping information on our checkout page and place the order. If you are having trouble using a pre-paid gift card please give us a call 888-265-2141 to order over the phone.

Shopping on SprocketCenter.com requires your web browser to accept cookies access all functions of our website. Make sure you are using the most current version of your web browser. If you continue to have problems, give us a call at 888-265-2141

Sorry, but we do not accept returns on closeout items. These are generally new, old stock or discontinued items being offered with a big discount. Please confirm fitment before purchasing.

Online Gift Certificates are available from $25 to $500 and can be purchased HERE.

We may price match in some cases. Please call us for details, 888-265-2141.

SprocketCenter.com does occasionally offer discount codes. Any current sales discount code will be shown on the homepage. All discount codes must be used at the time of purchase. SprocketCenter.com proudly supports the members of our Military. Please contact us before placing an order for information on a Military discount.

Orders shipping to a California address will be charged 8.75% sales tax. Orders shipping to any other US state will not be charged a sales tax. Customers are responsible to pay any use taxes levied by their home state. For orders shipping outside the USA, please click here to see our SHIPPING POLICY page for more information on taxes and duties.

Call us - Phone sales & support is available during business hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30-4:00 (pacific Time)