Shipping & Returns

Sprocket Center is open weekdays (Mon-Fri). Most orders are processed and shipped from our California warehouse within 1-3 business days after the order is received. If order fulfillment is expected to take longer than 5 business days, we will contact you via email or phone. When you place an order, your credit card or PayPal account is charged immediately. This allows us to quickly begin processing and building your order. For special-order and non-returnable items such as wheelsets, rims, brake rotors, we may require phone contact with you to verify the order details before processing begins. Orders that request shipping to an alternate or un-verified shipping address may be delayed and placed on hold until the payment can be verified by our processor. We do this to provide a secure and safe transaction for both parties.

Orders over $129 will ship for FREE (not including AK,HI or PO Boxes).
Orders under $129 ship for a flat rate of $8.00 to continential USA delivery addresses only. AK, HI and PO Boxes will be a $10.00 flat rate.
Orders shipped with FREE or STANDARD GROUND shipping are sent using USPS,UPS or FedEx depending on location. The FREE/STANDARD GROUND shipping service has an average 2 to 5 business day transit time to most USA residential and business addresses. We do not guarantee delivery dates with GROUND shipping. Delivery times to some rural areas may be longer.
Once your order has left our facility we will send an email with the shipping and tracking details. For orders over $300 a signature may be required. Claims for non-delivery of an item must be made within 7 days of the scheduled delivery date.

Sprocket Center offers express shipping options with Fed-Ex such as 2-Day Air and Next Day Air to most USA addresses. We make every effort to prioritize orders that request express shipping, but please understand that the express shipping transit timeframe begins AFTER the 1-3 business day processing time.
Example: For order placed Monday afternoon with 2-day Air shipping we work to get it shipped out on Tuesday or Wednesday. This means a 2-day delivery for Thursday or Friday. If the order is expected to take longer than 3 business days to process we will contact you via phone or email.
We will email the shipment tracking information once the item has been shipped. Package information can be viewed here on our Track My Orders page or at www.fedex.com.
Please NOTE : For shipping transit times, Fed-Ex does not count Saturday as a business day. Orders shipped Friday via 2-day service are schedule for delivery on Tuesday.
Express shipping options can ONLY be shipped to the authorized/verified billing address of the payment method used. Any orders with alternate shipping addresses may be canceled or delayed. A signature may be required for orders over $300. Claims for non-delivery of an item must be made within 3 days of the scheduled delivery date.
If you have questions about express shipping options or expected delivery dates, please contact us before ordering.

All prices shown on the website are in US Dollars. International orders are processed and shipped within 2-5 business days. If the order fulfillment is expected to take longer, we will attempt to contact you by email to discuss options. All niternational orders are shipped using FedEx Economy Express service. Rate will be quoted at checkout based on your location. Shipping transit times vary depending on your country. Transit times to Canada average 3-5 days. Transit time to the rest of the world average 4-10 days. We do not guarantee any delivery dates. We will email the shipment tracking information once the item has left our warehouse.

Sprocket Center DOES NOT calculate or collect any taxes, VAT, duties ,customs fees or courier fees that may be charged to you before delivery. These are the responsibility of the customer to verify before placing an order. Order that are returned for non-payment of taxes/feee will be assessed a restock fee before any refund is issued.

Before ordering any large item such as rims /wheels sets or orders that include more than 3 complete chain kits, please contact us for an accurate shipping quote. If you have questions or would like a quote please e-mail us and include your complete "ship to" address and a list of the items you want to order.

Sprocket Center will replace any product that was shipped in error by us as quickly as possible. Replacement items will be shipped using the same method as the original order. We will include a pre-paid return label to get the incorrect item back.

SOME ITEMS ARE NOT RETURNABLE - (SEE BELOW)
Please be 100% sure you are purchasing the correct part for your bike YEAR and MODEL

Sprocket Center will only accept returns or exchanges within 30 days from the date your package was delivered. Before returning any item for any reason, please first contact us via email or call us at 888-265-2141 to request a Return Merchandise Authorization (RMA) number. We cannot accept returned merchandise without a prior RMA. Return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error. Sprocket Center is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the shipping carrier. If your item originally qualified for free shipping and you are returning it, the actual cost for us to originally ship your item to you will be deducted from the amount of the refund.

Returns and exchanges must be in new condition and include the original product packaging. Packaging that has been opened carefully is OK, but any parts that have been installed, damaged , scratched, mounted, fitted, modified, and/or used in any manner will not be accepted for return or exchange. For items returned for refund, a restocking fee of up to 15% may be assessed. There is no restocking fee for any item returned for an exchange or purchase of a new item. If you return any one item from a multiple part kit or package deal (chain/sprocket kit), the items being kept from the kit /package deal will revert to regular pricing and the customer will receive a refund of the remainder after pricing has been recalculated to reflect original pricing.

We want to work with you to get you the right parts, but it is our sole discretion if we choose an accept a return or exchange for a custom kit or chain. If you have any questions about the correct kit for your motorcycle model or have a question about chain lengths please contact us before placing an order.

ITEMS THAT ARE NOT RETURNABLE
**SOME CHAIN KITS may not be returned. Do to the nature of the made-to-order custom-built chain kits we may not accept returns for some kits built with non-standard / not popular sprocket sizes.(example 520 conversion or race kits with extreme gearing) Contact us with sizing question BEFORE ordering.
**SOME CHAINS CUT TO LENGTH may not be returned. Generally chains under 108 links or over 130 links will not be accepted for returns or exchanges. Please be certain the length you choose is correct.
** Any ELECTRONIC parts are not returnable. This includes PowerCommander modules, Speedo DRD units, and any other electric parts. We have no way to test these parts, so they cannot be returned for any reason. If you feel the part is defective, we will help you contact the MFG for warranty help. But if you simply ordered the wrong part, unfortunately cannot be returned.
** VORTEX Sprockets are not eligible for returns or exchanges. Please confirm your bike fitment and that the color is what you want. Vortex sprocket colors are not standard due the nature offing anodized. They may not match your bike or colors of other components.
** TOOLS cannot be returned (this includes chain tools). No exceptions!
** MASTER-LINKS cannot be returned. Please be sure to order the correct link that EXACTLY matches the chain model. There are no "universal" master-links. (example - 525VO and 525VX3 links are NOT the same and are NOT interchangeable)
** CLOSEOUT merchandise sales are final and cannot be returned or exchanged. Sprocket Center will not accept exchanges for items that are on clearance or discontinued.