Sprocket Center FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Sprocket Center to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Sprocket Center offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Sprocket Center takes great pride in having you as a customer and we will ensure your privacy as a customer. Sprocket Center does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

sprocketcenter.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Sprocket Center seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Sprocket Center reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Sprocket Center, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to sales@sprocketcenter.com.

We are confident that your visit to Sprocket Center is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service at 888-265-2141.

Sprocket Center is open weekdays (Mon-Fri). Most orders are processed and shipped from our California warehouse within 1-2 business days after the order is received. If order fulfillment is expected to take longer than 3 business days, we will contact you via email or phone. When you place an order, your credit card or PayPal account is charged immediately. This allows us to quickly begin processing and building your order. For special-order and non-returnable items such as wheelsets, rims, brake rotors, we may require phone contact with you to verify specs before processing begins. Orders that request shipping to an alternate or un-verified shipping address may be delayed and placed on hold until the payment can be verified by our processor. We do this to provide a secure and safe transaction for both parties.

Orders over $129 will ship for FREE. Orders under $129 will ship for a flat rate of $7.95 to USA delivery addresses only. We can also ship to PO Boxes and APO addresses with this method. Orders shipped with FREE / Standard shipping are sent via USPS Priority Mail or First-Class service and Fed-EX ground. This service has an average 2-4 day transit time to most valid USA residential and business addresses. Please note that delivery times to some areas may be longer. We do not guarantee delivery dates with USPS shipping. An email will be sent to you once your package has left our facility. Package information can be viewed on our Track My Orders page or the USPS website, (www.usps.com). The USPS site does not allow exact tracking of the package or provide a guaranteed delivery date but you will be able to view the package transit progress and confirmed delivery time for most items. A signature may be required for orders over $300. Claims for non-delivery of the item must be made within 14 days of the scheduled delivery date.

SprocketCenter.com offers express shipping options with Fed-Ex such as 2-Day Air or Next Day Air. We make every effort to prioritize Express shipping orders, but please understand that the express shipping time does not include the possible 1-2 business day processing time. Most orders are shipped by the next business day. Example: An order placed Monday night with 2-day Air shipping is not actually received by us until Tuesday. So we try our best to get it shipped Tuesday or Wednesday for 2-day delivery on Thursday or Friday. If our processing is expected to take longer than 2 business days after we receive the order, we will contact you via phone or email. Fed-Ex does not count Saturday as a business, day, so orders shipped Friday via 2-day Air, will be delivered on Tuesday. In this case, we may send your item via USPS Priority Mail for faster delivery on Monday. Express shipping options can ONLY be shipped to the authorized/verified Billing Address of the payment method used. Any orders with alternate shipping addresses may be canceled or delayed. We will email the tracking information once the item has been shipped. Package information can be viewed here on our Track My Orders page or at www.fedex.com. If you have questions about express shipping options or expected delivery dates, please contact us before ordering. A signature may be required for orders over $300. Claims for non-delivery of an item must be made within 3 days of the scheduled delivery date.

All prices shown on the website are in US Dollars. International orders are generally processed and shipped within 2-4 business days. If the order fulfillment is expected to take longer, we will attempt to contact you by email to discuss options. All International Orders are shipped using US Postal Service (USPS) Global Priority Mail. This service has an average transit time of 4-10 days. For some destinations, delivery times may be significantly longer due to your local customs or post office. There are absolutely no delivery date guarantees for international orders. Package information can be viewed on our Track My Orders page or the USPS website, (www.usps.com). The USPS site does not allow exact tracking of the package or provide a guaranteed delivery date but you will be able to view the package transit progress and confirmed delivery time for most items. You can also track the item using the same tracking # with your local postal service.

Because International shipping rates vary, you must choose the correct shipping options for your country. Failure to do so will delay your order being processed. We DO NOT calculate or collect any taxes, VAT, duties, or customs fees, these are the responsibility of the customer.

These rates do not apply for large items or shipments over 20 lbs. Before ordering rotors /rims /wheels sets or items that would total more that 2 complete sprocket kits, please contact us for an accurate shipping quote. If you have questions or would like a quote please e-mail us and include your complete "ship to" address and the items you’d like to order.

Sprocket Center will replace any product that was shipped in error by us as quickly as possible. Replacement items will be shipped using the same method as the original order. We will include a pre-paid return label to get the incorrect item back.

SOME ITEMS ARE NOT RETURNABLE - (SEE BELOW)

Sprocket Center will only accept returns or exchanges within 30 days from the date your package was delivered. Before returning any item for any reason, please first contact us via email or call us at 888-265-2141 to request a Return Merchandise Authorization (RMA) number. We cannot accept returned merchandise without a prior RMA. Return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error. Sprocket Center is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the shipping carrier. If your item originally qualified for free freight and you are returning it, the actual cost to originally ship your item to you will be deducted from the amount of the refund.

Returns and exchanges must be in new condition and include the original product packaging. Packaging that has been opened is OK, but any parts that have been installed, damaged while attempting to install, mounted, fitted, modified, and/or used in any manner will not be accepted for return or exchange. For items returned for refund, a restocking fee of up to 15% may be assessed. There is no restocking fee for any item returned for an exchange or purchase of a new item. If you return any one item from a multiple part kit or package deal (chain/sprocket kit), the items being kept from the kit /package deal will revert to regular pricing and the customer will receive a refund of the remainder after pricing has been recalculated to reflect original pricing.

Due to the nature of the made-to-order custom-built chain kits, some chain kits may not be returned. These generally include any chain kits built with non-stock sizes, non-standard sprockets, and/or chain lengths. We want to work with you to get you the right parts, but it our sole discretion if we choose a accept a return or exchange for a custom chain kit. If you have any questions about the correct kit for your motorcycle model, please contact us before placing an order. Some chains of certain lengths cannot be returned. Generally, chains under 108 links or over 130 links will not be accepted for returns or exchanges. Please contacts with any questions about chain lengths or colors, before placing an order.

ITEMS THAT ARE NOT RETURNABLE - Please be 100% sure you are purchasing the correct part for your bike YEAR and MODEL
** Any ELECTRONIC parts are not returnable. This includes PowerCommander modules, Speedo DRD units, and any other electric parts. We have no way to test these parts, so they cannot be returned for any reason. If you feel the part is defective, we will help you contact the MFG for warranty help. But if you simply ordered the wrong part, unfortunately cannot be returned.
** VORTEX Sprockets are not eligible for returns or exchanges. Please confirm your bike fitment and that the color is what you want. Vortex sprocket colors are not standard due the nature offing anodized. They may not match your bike or colors of other components.
** TOOLS cannot be returned (this includes chain tools). No exceptions!
** MASTER-LINKS cannot be returned. Please be sure to order the correct that EXACTLY matches the chain. There are no "universal" master-links. (example - 525VO and 525VX links are NOT the same and are NOT interchangeable)
** CLOSEOUT merchandise sales are final and cannot be returned or exchanged. Sprocket Center will not accept exchanges for items that are on clearance or discontinued.
Once you receive the RMA#, returns can be shipped to:
SPROCKET CENTER
RMA # ???
5985 ENGINEER DRIVE
HUNTINGTON BEACH, CA 92649

The best way is to simply give us a call at 888-265-2141. Our knowledgeable staff can quickly and easily help you get the right parts. If you prefer to browse the site, please start at the Homepage and use the Parts Finder. If your model is not listed please give us a call. We have thousands of sprockets for older and obscure models that are not listed on the site.

Due to the thousands of combinations for sprocket size, color, length and model options we offer with our sprockets and chain kit, it is difficult to show real-time info for every product and option. We work with a network of awesome suppliers that allow us to quickly get parts, so we can build and ship your order as fast as possible. To check the availability of any part, please contact us.

Orders over $129 ship for FREE !! Orders under $129 ship for just $7.95 for all USA delivery addresses. For these standard shipping methods we use USPS Priority & First-Class mail with a 3-5 day delivery time. We also offer faster shipping options (2-day and Next Day) with Fed-Ex or UPS. Pricing for all shipping options is shown in the cart.

SprocketCenter.com ships most orders from Southern California (USA). Occasionally some items will be shipped direct to you from the suppler/vendor. Most orders begin processing the same day and most orders are shipped within 1-2 business days. A ship notification email is sent within 24 hours of your order being shipped. You can also retrieve your tracking information by clicking here for the Track My Orders page. Some items (Wheel Sets, Rims and some Chain Kits) may take a bit longer to build and ship out. If an order is not expected to ship within 3 business days we will contact you via email or phone. Please click here to see our SHIPPING POLICY page for more details.

Yes, we can ship to PO boxes provided the address is the same as the Billing Address. These orders will ship via USPS Priority Mail or First-Class. PO Box addresses are not eligible for express shipping options.

Yes, APO orders will be shipped via US Postal Priority Mail. APO order will take up 2-3 business days longer to ship.

Yes, we ship to many counties world-wide. Please click here to see our SHIPPING POLICY page for more information.

We try have a lenient return policy as we know mistakes happen. Most items can be returned or exchanged as long as they have not been used, installed or mounted in any way. Items NOT eligible for return or exchange include all Electronics, Tools, Wheel-Sets, Rims and some custom chain kits. For more specific information, see our RETURNS POLICY page or contact us.

When you place an order, your credit card or PayPal account is charged immediately. This allows us to begin processing and building your order quickly. For some orders, we may need additional information to verify your payment. Orders that request shipping to alternate or un-verified addresses may be delayed. Orders may be placed on hold and/or canceled until the payment can be verified. We do this to provide a secure and safe transaction and to protect front fraudulent charges.

Yes, we use the latest encryption to make sure your information stays secure and private. SprocketCenter.com does not sell or use your information for any purpose.

You can use the pre-paid gift card (Visa/MasterCard/AMEX/Discover) on our site by following this tip. Most pre-paid gift cards allow you to register them online (with the card issuer) and create a Billing/Shipping Address. Once registered you should be able to use the same Billing/Shipping information on our checkout page and place the order. If you are having trouble using a pre-paid gift card please give us a call 888-265-2141 to order over the phone.

Shopping on SprocketCenter.com requires your web browser to accept cookies access all functions of our website. Make sure you are using the most current version of your web browser. If you continue to have problems, give us a call at 888-265-2141

Sorry, but we do not accept returns on closeout items. These are generally new, old stock or discontinued items being offered with a big discount. Please confirm fitment before purchasing.

Online Gift Certificates are available from $25 to $500 and can be purchased HERE.

We may price match in some cases. Please call us for details, 888-265-2141.

SprocketCenter.com does occasionally offer discount codes. Any current sales discount code will be shown on the homepage. All discount codes must be used at the time of purchase. SprocketCenter.com proudly supports the members of our Military. Please contact us before placing an order for information on a Military discount.

Orders shipping to a California address will be charged 8.75% sales tax. Orders shipping to any other US state will not be charged a sales tax. Customers are responsible to pay any use taxes levied by their home state. For orders shipping outside the USA, please click here to see our SHIPPING POLICY page for more information on taxes and duties.

Call us - Phone sales & support is available during business hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30-4:00 (pacific Time)