Customer Service


Shipping & Delivery

US Postal Service (USPS) Domestic Shipping
Orders over $99 will ship for FREE. Orders under $99 will ship for a flat rate of $5.95.
This rate applies only to orders placed via the website and is valid for USA delivery addresses only. This offer does not include large items such as wheels, rims and brake rotors.
Most orders are processed and shipped within 1-2 business days. If order fulfillment is expected to take longer than 2 business days, we will attempt to contact you to discuss options. Orders are shipped using USPS Priority Mail. This service has an average 1-3 day transit time to most valid U.S. residential and business addresses. An email will be sent to you once your package has left our facility. Package information can be viewed on the USPS website, (www.usps.com). The USPS site does not allow exact tracking of the package or provide a guaranteed delivery date but you will be able to view the package transit progress and confirmed delivery time. *Please note that delivery times to some areas may be longer. We DO NOT guarantee delivery dates with USPS.

UPS Domestic Shipping
Our system will also offer quotes for shipping with UPS. We offer options such as UPS Ground, 3-Day Express, 2-Day Air or UPS Next Day Air. These options will be available to US customers only and these options will be shown during checkout. Please note that the shipping time does not include order processing time. Your order will be shipped with the requested method after our standard 1-2 business day processing time. If order fulfillment is expected to take longer than 2 business days, we will attempt to contact you to discuss options. If you have questions about UPS shipping options or expected delivery dates, please contact us. An email will be sent to you once your order has left our facility. Package information can be tracked at (www.UPS.com). Delivery times for UPS ground are 2-5 business days to most of the U.S.

International Orders & Shipping
International orders are processed and shipped within 2-4 business days. If the order fulfillment is expected to take longer, we will attempt to contact you by email to discuss options. All International Orders are shipped using US Postal Service (USPS) Global Priority Mail. This services has an average delivery time of 4-10 days. For some destinations, delivery times may be longer due to your local customs or post office.
There are absolutely no international delivery time guarantees.
Because International shipping rates vary, you must choose the correct shipping options for your country. Failure to do so will delay your order being processed. There is a 20 lb. weight limit for using these shipping options. We can generally fit 2 complete chain/sprocket kits in one box.

* For CANADA delivery addresses - cost is $45.00
* FOR ALL OTHER COUNTRIES - cost is $65.00

THE ABOVE INTERNATIONAL SHIPPING RATES DO NOT APPLY TO LARGE ITEMS (Rims, wheel sets, brake rotors or any package over 20lbs). Before ordering any rims/wheels sets or items that would total more that 2 complete sprocket kits, please contact us for an accurate shipping quote to your country.
Average shipping cost for a complete wheel set:
* Canada - $130-160
* Europe/Rest of the World - $225-250
If you have questions or would like a quote for a specific shipping method, please e-mail us and include your complete "ship to" address and the items you’d like to order.

Product Returns

Before returning any item for any reason, please first contact us via email or call us at 888-265-2141 to request a Return Merchandise Authorization (RMA) number. Sprocket Center cannot accept returned merchandise without a prior RMA.We will only accept returns within 30 days from the date your package was delivered.
SOME ITEMS ARE NOT RETURNABLE - (SEE BELOW)
Returns and exchanges must be in new condition and include the original product packaging. For each item returned for refund instead of exchange, a restocking fee of up to 15% may be assessed. There is no restocking fee for an item returned for an exchange or purchase of a new item.
Due to the nature of the made-to-order custom built chain kits, some chain kits may not be returned. These generally include any chain kits built with non-stock sprockets sizes or chain lengths. However is it our sole discretion if we choose a accept a return for a chain kit. If you have any question about the correct kit for your motorcycle mode, please contact us BEFORE placing an order.
Parts that have been installed, damaged while attempting to install, mounted, fitted, modified and/or used in any manner will not be accepted for return. Any tools that have been used cannot be returned. No exceptions!
Due to the nature of the made-to-order custom built wheels sets, they may not be returned.
Sale and clearance merchandise sales are final and cannot be returned.
If you return any item from a multiple parts kit or package deal for a refund such as a chain/sprocket kit), the items being kept from the kit /package deal will revert to regular pricing and customer will receive refund of the remainder after pricing has been recalculated to reflect original pricing. Sprocket Center will not accept exchanges for items that are clearance or discontinued.
Return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error. Sprocket Center is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the shipping carrier.
If your item originally qualified for free freight and you are returning it, the actual cost to originally ship your item to you will be deducted from the amount of the refund.

Sprocket Center will replace any product that was shipped in error, as quickly as possible and at no cost to the customer.

Returns must be shipped to:
SPROCKET CENTER
RMA # - - - -
2973 Harbor Blvd # 312
Costa Mesa, CA 92626



Privacy & Security

Our privacy policy is straight-forward: Sprocket Center does not sell, give away, or rent your personal information to any company or individual. The importance of security for all Personal Information associated with you is of the utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers. Personal Information collected by our website is stored in secure operating environments that are not available or accessible to the public. In many instances, such as in the case of credit card numbers and all on-line purchases, the Personal Information is encrypted before you conduct your transaction. Only those employees who need access to your Personal Information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information you input. Most browsers will give a visual indication of when your connection is secure. For example, Internet Explorer will show a padlock icon in the lower right of the browser window. If you place an order through this Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact our Customer Service Department by email (sales@sprocketcenter.com) or by phone at 1-888-265-2141.
By visiting our website, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice.